{"id":13010,"date":"2015-11-16T11:32:19","date_gmt":"2015-11-16T06:02:19","guid":{"rendered":"http:\/\/www.officechai.com\/?p=13010"},"modified":"2021-12-13T22:23:21","modified_gmt":"2021-12-13T16:53:21","slug":"how-we-lost-rs-1500000-in-our-startup","status":"publish","type":"post","link":"https:\/\/officechai.com\/startups\/how-we-lost-rs-1500000-in-our-startup\/","title":{"rendered":"How We Lost Rs 15,00,000 In Our Startup"},"content":{"rendered":"<p><span style=\"font-size: 12pt;\"><em>[This article is a part of our <span style=\"color: #33cccc;\"><a style=\"color: #33cccc;\" href=\"http:\/\/www.officechai.com\/category\/first-person\" target=\"_blank\" rel=\"noopener noreferrer\">First Person<\/a><\/span> series, in which \u00a0entrepreneurs and professionals share their stories\u00a0about their startups, lives and careers.]<\/em><\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">I thought I would make millions through my startup, but I failed miserably. I&#8217;d read shiny stories of Flipkart and Zomato, but nobody told me that 90% startups fail within two years of starting up, I failed in the first year. Sometimes I feel being cheated but the fault was mine, I believed one side of the story.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">Today, I am going to tell you the other side of the story, the secret of failure of first-time entrepreneurs.<\/span><\/p>\n<p><img data-recalc-dims=\"1\" fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-large wp-image-13019\" src=\"https:\/\/i0.wp.com\/www.officechai.com\/wp-content\/uploads\/2015\/11\/Optimized-closed-door-1024x682.jpg?resize=640%2C426\" alt=\"Optimized-closed door\" width=\"640\" height=\"426\" srcset=\"https:\/\/i0.wp.com\/officechai.com\/wp-content\/uploads\/2015\/11\/Optimized-closed-door.jpg?resize=1024%2C682&amp;ssl=1 1024w, https:\/\/i0.wp.com\/officechai.com\/wp-content\/uploads\/2015\/11\/Optimized-closed-door.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/officechai.com\/wp-content\/uploads\/2015\/11\/Optimized-closed-door.jpg?resize=600%2C400&amp;ssl=1 600w, https:\/\/i0.wp.com\/officechai.com\/wp-content\/uploads\/2015\/11\/Optimized-closed-door.jpg?resize=95%2C62&amp;ssl=1 95w, https:\/\/i0.wp.com\/officechai.com\/wp-content\/uploads\/2015\/11\/Optimized-closed-door.jpg?w=1200&amp;ssl=1 1200w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">It was April month of the year 2013 when I was getting uncomfortable in my office. It was a dull cubicle of an IT company in Gurgaon. I was pretending like fixing defects but actually\u00a0wasting time on the internet. All I could think about was being free from my boring job. I was losing interest in my work. My co-workers and my manager were sensing that something is going wrong with me.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">I was just\u00a0returned from the US last month, and I told my manager, \u201cSir, I need a little break to set up my home and adjust again in India\u201d. My baby was just 6 months old at that time, and he was also having trouble in adjusting to the Indian climate. I worked from home for some days\u00a0to take care of my baby. But my real problem was the unhappiness from my job.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">Like everyone else, I was also thinking about leaving the job and building a big company but I have to admit that I did not have the courage.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">I was in discussions with my good friend Amit (who happened to be my brother-in-law too) regarding the startup but we were unsure about the product. He also had the similar story with his job. He was heading a team in a recruitment firm, working in night shifts to work with the\u00a0US clients, and making less money than his expectations.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">We were very comfortable working with each other so we decided to start a company and build a product. I saved a good money by living frugally on my US trip. I decided to put all my savings in my startup rather than buying a home (unlike many other US returned friends).<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">The first step we took was incorporating a private limited company, invested 5L each and divided equity equally. It was going to take about two months to get incorporation certificate, so we planned ahead with ideating\u00a0the product, hiring and setting up the office.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">We found a basement office in Gurgaon with monthly rent of 13,000 rupees. We spent another 100,000 rupees on the renovation. We bought furniture, air conditioner, inverter, and refrigerator. We were having a good feeling of owning an office.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">We wanted to solve the problem related to schools because education is a billion dollar industry. The second big expense on parents wallet is child\u2019s education. We thought that we can build any product for schools and make big profits. After long discussions, we came up with the idea of ERP for schools. Online software for schools to manage everything from fees, inventory, communication with parents, \u2026 bla. bla.. tons of features..<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">Another important step was to hire a team. I was confident that we will hire people easily. We had everything for building a good team; an office, money in bank account, hiring policy and most importantly a co-founder with recruitment experience of more than ten years.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">We hired one person who was almost a fresher, and he was open to learn new\u00a0technologies for our cloud-based product. We needed one senior person to own the product and handle all development work because we were still into full-time jobs.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">We started interviewing people. My co-founder analyzed a pile of resumes since he had access to all the major recruitment portals. We filtered out best out of best people and interviewed them in cafe\u2019s or restaurants because our office was under renovation.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">We interviewed many people for product development\/design but no one was ready to join a startup like us.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">We were shocked!!<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">My co-founder said, \u201c<em>I could have hired ten people for any other company by this time, I am not sure why people are not joining us.<\/em>\u201d I said in tension, \u201c<em>Maybe they will join after seeing our new office.<\/em>\u201d<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">Since we were from the corporate background, we spent few days on drafting new hiring policy. We introduced company incentives based on revenue and individual performance bonus along with basic salary.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">Our office was ready in June. We moved to our new office and resumed our hiring process. Someone advised me to hire initial teams from the personal network, but none of my friends was having the matching profile. I asked all my friends to give me references of his friends who are working in PHP development or website frontend design.<\/span><\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-full wp-image-13014 lazyload\" data-src=\"https:\/\/i0.wp.com\/www.officechai.com\/wp-content\/uploads\/2015\/11\/a-team.jpg?resize=600%2C515\" alt=\"a team\" width=\"600\" height=\"515\" data-srcset=\"https:\/\/i0.wp.com\/officechai.com\/wp-content\/uploads\/2015\/11\/a-team.jpg?w=600&amp;ssl=1 600w, https:\/\/i0.wp.com\/officechai.com\/wp-content\/uploads\/2015\/11\/a-team.jpg?resize=300%2C258&amp;ssl=1 300w, https:\/\/i0.wp.com\/officechai.com\/wp-content\/uploads\/2015\/11\/a-team.jpg?resize=100%2C85&amp;ssl=1 100w\" data-sizes=\"(max-width: 600px) 100vw, 600px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/515;\" \/><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">I got contact of a person who was working in Chandigarh, and he was willing to work with a startup in Gurgaon. We were impressed with his technical capabilities but doubtful about his managerial &amp; leadership skills. We thought of giving a try (anyways, no one else was ready to join us). He was a costly hire. We offered him 60,000 rupees per month plus company incentives if we made any revenue by the end of the year.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">We were feeling lucky with two developers. We desperately needed one designer so that our work can be started. I architect the product and developers started coding without waiting for the frontend design.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">It was an\u00a0exciting time. Our product was taking a shape. The co-founders were spending hours on whiteboard discussing the features and developers were busy in coding. We managed to hire a designer on 25,000 rupees per month, but we compromised a lot with his skillset &amp; attitude. We were feeling the heat of startup hiring.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">We wanted to complete the product as soon as possible so that we can start selling.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">Then we started facing unexpected problems. You know, startups are full of uncertainty and surprises.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">Our junior developer was not performing up to our expectations so we had to ask him to leave. With a team of just four people, we completed the first version of our product.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">We were confident that our product will sell like hot cakes once it will hit the market. We included all the features of top ERP products in the market to beat the competitors. However, we were not happy with the front end design and were continuously looking for a better designer.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">ur first potential client (a known school principle) appreciated our idea &amp; demo but put us on hold till she hear from higher management. We gladly sent her the sales material and thought we will deploy software in few months.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">By this time (6 months) the cost of product development was:<\/span><br \/>\n<span style=\"font-size: 12pt; color: #000000;\"> Company Incorporation: 30,000<\/span><br \/>\n<span style=\"font-size: 12pt; color: #000000;\"> Office Renovation: 120,000<\/span><br \/>\n<span style=\"font-size: 12pt; color: #000000;\"> AC\/Fridge\/Inverter: 40,000<\/span><br \/>\n<span style=\"font-size: 12pt; color: #000000;\"> 7 month Rent: 91,000<\/span><br \/>\n<span style=\"font-size: 12pt; color: #000000;\"> Salaries: 3,60,000 + 1,00,000 + 65,000<\/span><br \/>\n<span style=\"font-size: 12pt; color: #000000;\"> Travel, Food, Marketing Material and Others: 100,000<\/span><br \/>\n<span style=\"font-size: 12pt; color: #000000;\"> \u2014\u2014\u2014\u2014\u2014-<\/span><br \/>\n<span style=\"font-size: 12pt; color: #000000;\"> Total: 9,56,000<\/span><br \/>\n<span style=\"font-size: 12pt; color: #000000;\"> \u2014\u2014\u2014\u2014\u2014-<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">We had full confidence in our software but to get more sales we had to leave our jobs. We were ready to take the risk. We put our resignations. We decided to move our development office to Chandigarh where I will manage operations and my co-founder will handle sales by staying at Gurgaon.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">We benefited with our step.<\/span><\/p>\n<ol>\n<li><span style=\"font-size: 12pt; color: #000000;\">Now our senior developer was spending more time into development than traveling from Gurgaon-Chandigarh-Gurgaon.<\/span><\/li>\n<li><span style=\"font-size: 12pt; color: #000000;\">We saved money on office rental.<\/span><\/li>\n<li><span style=\"font-size: 12pt; color: #000000;\">I\u00a0saved money on my living expenses<\/span><\/li>\n<\/ol>\n<p><span style=\"font-size: 12pt; color: #000000;\"><strong>Another surprise<\/strong>, our designer ran away with the laptop.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">We tracked him and recovered the laptop, but\u00a0we lost our only designer.\u00a0I took the challenge and learned basics of web designing. We revamped the entire design in one month. The product came out nicely.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">We started reaching out to schools and got the <span style=\"color: #33cccc;\"><a style=\"color: #33cccc;\" href=\"http:\/\/www.nextbigwhat.com\/selling-software-to-schools-in-india-297\/\" target=\"_blank\" rel=\"noopener noreferrer\">bitter taste of selling to schools<\/a><\/span>. None of the co-founders were from the sales background.<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 12pt; color: #000000;\">We struggled for getting the appointments.<\/span><\/li>\n<li><span style=\"font-size: 12pt; color: #000000;\">We got exhausted calling 10-12 schools without any results<\/span><\/li>\n<li><span style=\"font-size: 12pt; color: #000000;\">Crossing the gatekeeper was a big hurdle<\/span><\/li>\n<li><span style=\"font-size: 12pt; color: #000000;\">We found out that principals did not have decision power<\/span><\/li>\n<li><span style=\"font-size: 12pt; color: #000000;\">The decision makers were never available in the school<\/span><\/li>\n<li><span style=\"font-size: 12pt; color: #000000;\">Most of schools admins do not check\/respond to emails<\/span><\/li>\n<li><span style=\"font-size: 12pt; color: #000000;\">Nothing happens for 2-3 months when selling to schools<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 12pt; color: #000000;\">We hired one person from Ahmedabad for sales training and spent about 30K. Along with training, he introduced us with a few startup guys in Gurgaon.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">We were unable to sell our product even with more features and less cost as compared to competitors. We started crying by putting our heads on each other\u2019s shoulders. (Biggest benefit of having a co-founder in a startup)<\/span><\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-full wp-image-13015 lazyload\" data-src=\"https:\/\/i0.wp.com\/www.officechai.com\/wp-content\/uploads\/2015\/11\/dont-worry.jpg?resize=460%2C328\" alt=\"don't worry\" width=\"460\" height=\"328\" data-srcset=\"https:\/\/i0.wp.com\/officechai.com\/wp-content\/uploads\/2015\/11\/dont-worry.jpg?w=460&amp;ssl=1 460w, https:\/\/i0.wp.com\/officechai.com\/wp-content\/uploads\/2015\/11\/dont-worry.jpg?resize=300%2C214&amp;ssl=1 300w, https:\/\/i0.wp.com\/officechai.com\/wp-content\/uploads\/2015\/11\/dont-worry.jpg?resize=240%2C172&amp;ssl=1 240w\" data-sizes=\"(max-width: 460px) 100vw, 460px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 460px; --smush-placeholder-aspect-ratio: 460\/328;\" \/><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">We found few customers by leveraging references, but revenue was far away. My co-founder knew customers better than me since he was doing the sales. He said that few big schools wanted to buy our product if we could implement few more features.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">I had a different opinion. I argued that we have enough features for any school to get started and there is something missing in the sales process. I thought we should focus on small to medium schools even if we earn less money. Conflicts between co-founders started rising day by day.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">We were running out of money so we invested more personal money into our startup.<\/span><br \/>\n<span style=\"font-size: 12pt; color: #000000;\"> We hired a sales person from a big competitor (Our big mistake).<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">We felt we found a silver bullet because he gave us access to competitors product and told us the secrets of doing sales to schools. We thought that \u201c<em>Ache din anne wale\u00a0hain<\/em>\u201d (Good days are about to come)<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">He worked with us for a month but could not crack even a single sale. We wondered what the f*ck was happening!! Actually he was able to sell in his previous company because of the brand name. He never faced the heat of an unknown startup.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">We needed more money to survive. My co-founder was busy in chasing big schools who can pay good money in advance. He also started establishing contacts with political and influential people to win the deals. I learned a lot about the education industry\u00a0but we failed to implement the right things.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">We, the co-founders were on different paths.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">I was reading a lot of \u00a0startup blogs and books. I started believing in lean startup methodologies and doing more with less resources. Unfortunately, my co-founder was still building our startup like a big corporate (alliances with other companies &amp; politicians, hiring sales team for doing the shitty work, maintaining hierarchy in the team).<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">I proposed to reduce our expenses.<\/span><\/p>\n<ol>\n<li><span style=\"font-size: 12pt; color: #000000;\">Bring our only developer from cash to equity (up to 20%).<\/span><\/li>\n<li><span style=\"font-size: 12pt; color: #000000;\">Stop chasing big schools and focus on small schools (to reduce sales conversion time).<\/span><\/li>\n<li><span style=\"font-size: 12pt; color: #000000;\">Target schools on city outskirts those are relatively easy to win.<\/span><\/li>\n<li><span style=\"font-size: 12pt; color: #000000;\">Fire the sales guy and spend all our time in sales (including the tech developer)<\/span><\/li>\n<\/ol>\n<p><span style=\"font-size: 12pt; color: #000000;\">But our vision and thoughts were not aligned. I knew that our relationship will be spoiled if we continued working together. We had long (and bitter) discussions on keeping the ownership and equity but nothing was getting settled. At last, my co-founder took over the company and promised to return my cash if the company made any profits in the future.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">Expenses till end (11 months)<\/span><br \/>\n<span style=\"font-size: 12pt; color: #000000;\"> Initial 6 months: 9,56,000<\/span><br \/>\n<span style=\"font-size: 12pt; color: #000000;\"> Salaries: 3,00,000<\/span><br \/>\n<span style=\"font-size: 12pt; color: #000000;\"> Sales Training: 30,000<\/span><br \/>\n<span style=\"font-size: 12pt; color: #000000;\"> Rent: 56,000<\/span><br \/>\n<span style=\"font-size: 12pt; color: #000000;\"> Travel, Marketing and Others: 200,000<\/span><br \/>\n<span style=\"font-size: 12pt; color: #000000;\"> \u2014\u2014\u2014\u2014\u2014\u2014\u2014<\/span><br \/>\n<span style=\"font-size: 12pt; color: #000000;\"> Total: 15,42,000<\/span><br \/>\n<span style=\"font-size: 12pt; color: #000000;\"> \u2014\u2014\u2014\u2014\u2014\u2014\u2014<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">By now we had wasted more than 15,00,000 rupees on a product that nobody wanted to purchase.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">After few more weeks of struggle, my co-founder had to join a job. THE END of the startup, SchoolGennie. Here are seven\u00a0<a style=\"color: #000000;\" href=\"http:\/\/yourstory.com\/2014\/10\/schoolgennie-failure-reasons\/\" target=\"_blank\" rel=\"noopener noreferrer\">reasons of our failure<\/a>.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">I started wandering for an another chance in the startup world. It was a great learning experience and my introduction to <em>the startup thing<\/em>.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\"><strong>It was the failure of my startup but not me<\/strong>. I had some of the great lessons of my life. Let me share some of those with you.<\/span><\/p>\n<h2><span style=\"font-size: 12pt; color: #000000;\">1. Know your customer before building your product<\/span><\/h2>\n<p><span style=\"font-size: 12pt; color: #000000;\">The point should be clear by now. We built our product based on the assumptions and feature lists of our competitors. We should have talked to our customers before building our product.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">We should have convinced two or three schools of different size to test our product. In exchange, we should have provided a life-time free product and support for early adopter schools. We could have offered unlimited free SMS or something similar to save instant money.<\/span><\/p>\n<h2><span style=\"font-size: 12pt; color: #000000;\">2. Know where to spend money and where to avoid<\/span><\/h2>\n<p><span style=\"font-size: 12pt; color: #000000;\">We spent most of the money on office infrastructure and employee salaries. We could have avoided 80% of expenses by working from home and hiring employees on survival salary + ESOPs.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">We were avoiding expenses on the\u00a0professional design of sales material, marketing tools, and paid consultancy. We should have spent money on the things that translate into more sales or leads.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">Now it seems no brainer but still most of first-time entrepreneurs are repeating our mistakes. If the primary source of your customer acquisition is your website then you should spend money on content marketing, sales deck, and sales pages. If you acquire your customers offline then spend money on sales brochures and other printed material.<\/span><\/p>\n<h2><span style=\"font-size: 12pt; color: #000000;\">3. Get your hands dirty with the code, even if you are a non-techy<\/span><\/h2>\n<p><span style=\"font-size: 12pt; color: #000000;\">Non-technical co-founders remain clueless of technical know-hows. They should not behave like a foreign client who just assigns work and expect to be completed by the technical team.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">That did\u00a0not work in my startup and it will not work in your startup.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">I advise you to start coding even if you are non-technical. There might be some exceptions (that we can discuss in later articles) but a non-tech co-founder can take better decisions if he knew how things get implemented.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">If you do not have a tech co-founder and building a software product, then there is no exception. Joel, co-founder of Buffer share <span style=\"color: #33cccc;\"><a style=\"color: #33cccc;\" href=\"https:\/\/medium.com\/buffer-posts\/my-advice-to-non-technical-founders-25767263eb16\" target=\"_blank\" rel=\"noopener noreferrer\">why non-tech co-founders must learn coding<\/a><\/span>.<\/span><\/p>\n<h2><span style=\"font-size: 12pt; color: #000000;\">4. Do Sales, even if you are from non-sales background<\/span><\/h2>\n<p><span style=\"font-size: 12pt; color: #000000;\">I was afraid of doing sales because I thought my co-founder is better at communication and public speaking. We were unable to close sales despite his good communication and HR background. One main reason was that we were not talking about the pain points of the customer but just trying to sell our solution.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">The sales process is not just about good public speaking but addressing the concerns of the customer.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">When I moved to Chandigarh, I tried sales in the local schools. I visited about 50 schools in one month and closed three deals. I learned not only the sales process but also got acquainted with customer\u2019s real issues. You can build a great product with a better understanding of customer\u2019s pain areas.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\"><strong>Disclaimer:<\/strong> <em>I am not suggesting that all co-founders should be doing all the things at all the time. NO. They should be owners of their areas but at the same<\/em><em>\u00a0time they should have<\/em> <em>first-hand experience of all kind of jobs in a startup.<\/em><\/span><\/p>\n<h2><span style=\"font-size: 12pt; color: #000000;\">5. Take decision and trust your intuition<\/span><\/h2>\n<p><span style=\"font-size: 12pt; color: #000000;\">We became bad at taking firm decisions. We started postponing tough decisions like spending budget of sales, hiring or firing an employee, offering equity to the employees, chasing big schools or small schools, offering a free solution or charge premium, and at last how to separate our ways.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">Since the closure of my first venture, I started taking firm decisions based on the available information at that time. You can never have 100% data available for taking any decision. You should be smart enough to derive a conclusion with 60-70% information and fill the gap with your intuition.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">Trust me, I always felt happiness after taking a decision and sticking with it until I find a solid evidence to change my decision. That is how things evolve. If you are confused with your decision then you will not be able to execute with 100% confidence.<\/span><\/p>\n<h2><span style=\"font-size: 12pt; color: #000000;\">6. Don\u2019t stop learning<\/span><\/h2>\n<p><span style=\"font-size: 12pt; color: #000000;\">Alarm bell rings in my ears when someone starts behaving like an expert and refuse to learn new things. You are doomed to fail if you stop learning.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">There are so many sources of my learning \u2013 I love to read books\/blogs, I learn from my juniors\/seniors, I learn from competitors\/customers\/vendors, and I don\u2019t hesitate to learn from my three-year-old kid.<\/span><\/p>\n<blockquote><p><span style=\"font-size: 12pt; color: #000000;\">The biggest source of my learning is by experimenting with my startup and life.<\/span><\/p><\/blockquote>\n<h2><span style=\"font-size: 12pt; color: #000000;\">7. Money is just a by-product of a startup<\/span><\/h2>\n<p><span style=\"font-size: 12pt; color: #000000;\">I learned it very\u00a0late, but some of you might have realized by now. We entrepreneurs start a venture to solve a customer\u2019s problem (or to explore our passion) and money is just fuel for our startup vehicle.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">If you focus on money then you will become short sighted. You can make money in short-term but you will lose strength in the long term.<\/span><\/p>\n<blockquote><p><span style=\"font-size: 12pt; color: #000000;\">Focus on solving problems and keep your customers happy. The money will follow.<\/span><\/p><\/blockquote>\n<h2><span style=\"font-size: 12pt; color: #000000;\">8. Be Generous<\/span><\/h2>\n<p><span style=\"font-size: 12pt; color: #000000;\">The most important lesson from my entrepreneurial journey \u2013 Be Generous, Be Polite, Be a Giver.<\/span><\/p>\n<p><span style=\"font-size: 12pt; color: #000000;\">I always remember a beautiful line \u2013<\/span><\/p>\n<blockquote><p><span style=\"font-size: 12pt; color: #000000;\">\u201cBe nice with everyone when you go higher in your life because same people will meet you when you come down\u201d<\/span><\/p><\/blockquote>\n<p><span style=\"font-size: 12pt; color: #000000;\">First give something to the world then expect something in return. It will be even better if you just give without any expectation. Help people who can not help you at this time, that is the real gesture of generosity.<\/span><\/p>\n<p><span style=\"color: #000000; font-size: 12pt;\"><span style=\"line-height: 24px;\"><em>[ This post was originally <span style=\"color: #33cccc;\">published<\/span> at Startupkarma.co and has been reproduced on OfficeChai with author Pardeep Goyal&#8217;s permission. <\/em><\/span><\/span><\/p>\n<p><span style=\"color: #000000;\"><span style=\"font-size: 16px; line-height: 24px;\"><span style=\"font-size: 12pt; color: #000000;\"><em>About the author: Pardeep Goyal is a marketer, growth consultant and content planner for startups. He\u00a0loves storytelling, talking about personal finance and helping people around him. He\u00a0left his\u00a0full-time job in 2013 to start a venture in education domain, but his\u00a0first startup could not take off. He blogs on <span style=\"color: #33cccc;\">www.startupkarma.co<\/span>\u00a0<span style=\"color: #000000;\">]<\/span><\/em><\/span><br \/>\n<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I thought I would make millions through my startup, but I failed miserably. I&#8217;d read shiny stories of Flipkart and Zomato, but nobody told me that 90% startups fail within two years of starting up, I failed in the first year. Sometimes I feel being cheated but the fault was mine, I believed one side of the story.<\/p>\n","protected":false},"author":8,"featured_media":13019,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[555,254,46],"tags":[298],"class_list":["post-13010","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-first-person","category-startups","category-stories","tag-indian-startups"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How We Lost Rs 15,00,000 In Our Startup<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/officechai.com\/startups\/how-we-lost-rs-1500000-in-our-startup\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How We Lost Rs 15,00,000 In Our Startup\" \/>\n<meta property=\"og:description\" content=\"I thought I would make millions through my startup, but I failed miserably. 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